| How we work

How we work

Thank you for considering Mouna and Daughters. We’re a mom and pop startup going after a life dream. Doing things right within our small capacity is most important to us. 

Here’s how we operate in this early-stage mode: 

Pricing

Our prices are introductory. They may change down the road, as we add more value.  

Order and supply times 

We currently accept orders through our Website only.  

We supply only once per week, on Fridays, by delivery or pickup.  Orders for a given Friday can be made no later than the preceding Sunday night. Especially for larger orders, please allow at least 7 days between your order and the Friday in which you wish to have it delivered.

In times when orders exceed our capacity, we may disable further ordering on our Website until we catch up.

Deliveries and Pickup

Being a home-based bakery, deliveries or pickup are currently our options. 

Deliveries are made on a single weekly round, on Fridays between 3 and 5 PM. We deliver on our own, within our range (link), and currently at no extra charge. 

You can also choose to pick up your order. Pick up is available on Fridays between 1 and 3 PM. Indicate your preference to pick up when ordering and we will send you our address. Once you arrive, you can park on our driveway, text us your order name and number and we’ll be out with your order. 

Payments

Currently we accept debit or credit card payments.   

We start working on your order once it is paid for. 

Allergies 

Our bakes may contain certain ingredients you may be allergic to. Please consult the information provided in each product page before ordering. In certain cases, we made it possible to opt out of certain ingredients you may be allergic to. Some of our products are available in no-gluten form. 

REFUNDS CANCELLATIONS AND RETURNS

If you wish to cancel an order that has been paid for but not yet delivered, that would depend on how much we already worked on your order, on how perishable are the products you ordered, and on general demand. Refunds for undelivered orders will be issued on a per-case basis, and can be partial, or full. To ask for a refund, please send us a message to info@mouna.ca,  stating the order number, your name, and the reason why you wish to cancel and get refunded. 

If for any reason you are not happy with any product after they were delivered we will offer you a full refund. 

Any returns and refunds will be arranged within seven working days of your request.